BOOKING

A non-refundable deposit of 15% per person; of your initial booking rate, is required to confirm the trip.
The deposit amount will be applied toward the final invoice.
Final payment is due 30 days prior to departure.
Late payments may result in cancellation or a late payment fee.

CANCELLATIONS & REFUND

Submission of Cancellation Request:

• All cancellation requests must be submitted in writing via email to [email protected]
• The date of the email will be considered the date of the cancellation request.

Processing Time:

• For cancellations made more than 60 days before the trip, refunds will be processed within 14 business days of the cancellation request.
• For cancellations made within 60 days of the trip, refunds will be processed within 30 business days after the completion of the trip.

Refund Method:

• Refunds will be issued to the original method of payment used at the time of booking.

PASSPORTS & VISAS:

You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Entry laws differ with respect to travelers’ citizenship. WeLiveAdventure cannot obtain personal travel documents for customers or assume responsibility for notice of current requirements in any given country. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. You should strictly abide by the laws and regulations promulgated by the government of the visiting country including but not limited to immigration and Customs Laws and Regulations. WeLiveAdventure will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

CHARGEBACK:

At WeLiveAdventure, we value our customers and strive to provide exceptional service throughout your travel experience. To ensure transparent and smooth transactions, we have established the following chargeback policy:

Agreement to Electronic Records: By making a booking with WeLiveAdventure, you hereby waive any objection to our use of electronic records for responding to chargebacks. This includes our interactions with Discover, MasterCard, Visa, American Express, or any other banks that issue credit cards.

Email as Delivery Method: WeLiveAdventure conducts business electronically via email. Therefore, you agree that email is an accepted form of delivery of the services provided by WeLiveAdventure. Please note that you are not ordering tickets to be delivered in person or by mail, and you acknowledge that email delivery constitutes the delivery of services in this transaction.

Disputing Charges: You agree not to dispute a credit card charge on the basis of services not rendered if WeLiveAdventure can provide evidence that the E-Ticket was sent by email. This evidence may include electronic proof of the email being sent at a specific date and time as recorded by WeLiveAdventure’s computer system, a copy of the transmission record showing a successful fax delivery to the provided fax number, or a signed statement by the person who deposited the E-Ticket in the United States Postal Service.

Proper Dispute Resolution: It is essential that you do not file any chargebacks improperly. This includes filing chargebacks claiming fraud alleging that the name of WeLiveAdventure was not recognized by you. If you happen to file a chargeback improperly, you agree to provide a written statement to the credit card company confirming the charge’s accuracy and affirming that it should be paid. Furthermore, you agree to email a copy of this letter to info@WeLiveAdventure’s.com.

Legal Action and Expenses: In the event that legal action becomes necessary for WeLiveAdventure to recover funds due to a chargeback or to collect the Chargeback Fee, you agree to bear the responsibility of covering WeLiveAdventure’s legal expenses if WeLiveAdventure prevails in the lawsuit.

MEDICAL CONDITIONS & PREGNANCY

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if your medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us during the check-out process by adding special comments. You understand WeLiveAdventure’s or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences, or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

DISABALITIES & TRAVEL:

We embrace all people, regardless of color or physical condition. One of our goals is to provide free access and expand travel opportunities for people with special needs in the United States and abroad. We are exploring more travel products to accommodate this special population; however, yet, not all the travel products we currently offer include special accommodations. You are responsible to verify with us before you book travel to ensure that special arrangement can be made if it is required for your needs. WeLiveAdventure’s or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after travel due to your failure to inform us of your special needs. You also have the responsibility to re-confirm with us, after we reserve seats for you, that special accommodation will be provided per your request.

PAYMENT PLAN:

At our travel agency, we understand that flexibility in payment options is important for our customers. To accommodate your needs, we offer a convenient payment plan policy. Please carefully review the following details:

Payment Plan Structure: Our payment plan allows you to spread the cost of your booking over multiple installments, making it easier for you to manage your budget. The total booking amount will be divided into equal installments based on the agreed-upon payment plan.

Processing Fees: Please note that all payments made through our platform are subject to a processing fee of 5%. This fee covers the expenses associated with payment processing services and is non-refundable.

Installment Schedule: The exact number of installments and the due dates will be determined at the time of booking and will depend on the total booking amount. Our team will provide you with a clear payment schedule outlining the due dates for each installment.

Missed or Late Payments: It is essential to adhere to the agreed-upon payment schedule. Failure to make payments on time may result in additional charges or cancellation of your booking. If you anticipate any difficulties in meeting payment deadlines, please contact our customer support team as early as possible to explore possible solutions.

Payment Methods: We accept various payment methods, including credit cards, debit cards, and online payment platforms. Our team will provide you with the necessary instructions and payment links to ensure a smooth and secure payment process.

Payment Confirmation: Once each installment payment is successfully processed, you will receive a confirmation email or receipt stating the amount paid and the remaining balance.

TRANSFERS

You may transfer to another trip that is within the same calendar year without penalty by notifying us of your wish to transfer 90 days or more prior to departure. After that time our normal cancellation fees apply.